The biggest
influence in my life
If you listen to your
patients long enough, they will tell you what is wrong with them
Uncle Doc (Dr. McGee) was a general practitioner.
He practiced in Dwight and Pontiac, Illinois. I guess you would
say that he was the Marcus Welby, MD type. I'm sure if you'd seen
him in a crowd, you'd guess he was a doctor. He just had
the calm gentle knowing demeanor. He sat next to me at our
rehearsal dinner. I had just graduated from Iowa State University
with my brand new diploma. At first he was very interested in the
practice of veterinary medicine and questioned me extensively about the
art and state of our technology. I admit to being a bit
uncomfortable, as I, like so many in those days viewed the physician as
being the pinnacle of the medical arts. Veterinarians were viewed
as somewhat second class medical people. After a bit we got
around to him, and he started out with a statement of frustration.
"You know, all these young graduate
docs? All they want to do is tests. They don't
know how to do anything else. They don't listen to the history,
they don't do a thorough exam, they just order tests!" "And
you know what? If you listen to your patients they will tell you
what's wrong with them!" (Perhaps it is telling that
this conversation was back in 1968.) With that Uncle Doc began to
tell a story of a patient he'd had several years ago. He went on,
"This was a 23 year old woman who came to me one Saturday
morning. You know how Saturday mornings are don't you?" He
continued before I could answer. "You get to work at nine o'clock
and you're already fourty-five minutes behind. Your parking lot
is full and they're parking in the street. About my fifth patient
of the morning was this young woman who had a complaint that she had a buzzing in her head. Since I was already significantly behind schedule and
all the exam rooms were full, the girls put this young lady in my
office. She brought along with her all of her medical history
which made a stack about this high." (He gestured with his hand
indicating a stack of papers and files about a foot high.) "She
was a terrific patient," he said "You know patients will go on
about their families, their jobs and anything and everything except
what you want to hear? Well, she knew exactly what I needed to
hear about her condition and stayed with the subject. There was
no hyperbole, just the basics. Just the facts. It was
wonderful. Even so, her history went on for fourty five
minutes. You could hear an increasing din from the reception
room, kids screaming and the muffled sounds of increasing angry
clients. My girls kept coming into the office and sliding notes
on my desk, reminding me of how far behind I was. Finally, a note
showed up that just said, PLEASE!"
Uncle Doc, now heavily into his
story telling continued, "Well, anyway, she told me she had this
buzzing in her head that started when she was about 16 years old.
She'd been awoken one morning with this buzzing that wouldn't go
away. It was keeping her up nights and she had begun to seriously
worry that something terrible was wrong with her. So, she went to
see her family physician. He examined her and found nothing
wrong, but decided her complaint was real and referred her to an
internal medicine specialist. She made the appointment and within
a week went for her exam with him. After his examination he
announced that physically there was nothing wrong with her and gave her
a referral to a psychiatrist. She said she was very offended by
this, because she was pretty sure she wasn't crazy, so she didn't make
the appointment for quite a while. But, as the days turned into
weeks and she wasn't sleeping, she decided that it didn't matter if she
was crazy. She'd happily be crazy if somebody could make the
buzzing go away. Weeks more passed before she could get the
appointment, but after consulting the psychiatrist, he declared she
wasn't crazy and referred her to yet someone else. As it turned
out for the last 7 years she'd been referred from one specialist to
another."
"I just sat back in my office chair,
listening but at the same time my prevailing thought was 'what in the
heck are you doing in my office? I'm just a general practitioner
and I do a little surgery, I'm nobody special'. I didn't have the
foggiest idea what was wrong with her and you know as a doctor your
mindset is that people come to you so you'll fix their problem, and I
wasn't going to be able to fix her problem. I didn't have any
idea what her problem was. So, when she finally finished her
history, I paused for a moment and then as softly and kindly as I could
asked her, 'Why are you here? I'm just a general
practitioner.' Her response was a tremendous relief to my growing
sense of guilt of knowing I wasn't going to be of any help to
her. She said, 'My friends said you would
listen to me'." And then Uncle Doc said, "Perhaps it is
like the great thinkers of our time, Einstein, Newton and so forth,
that their great revelations come to them when they least expect
them. I had this peculiar thought come into my
head that if she had a buzzing in her head that she could hear,
maybe I could hear it. So, I put the earpieces of my stethoscope
in my ears, leaned forward and put the head of the stethoscope on her
forehead. After a moment, I sat back again and said to her, 'You're
right, you have a buzzing in your head.' Well, at that
point, she sort of went wild with excitement and joy. Someone
else in the world knew she wasn't crazy, she really did have a buzzxing
in her head. I told her, I suspected she had
developed and A-V shunt. I explained to her that an A-V shunt was
an anomaly that happens when an artery, thick walled like a garden
hose, designed to handle high pressure blood from the heart dumps
abruptly into a paper thin walled vein instead of the vessles dividing
further down into a cappilary bed before draining into the low pressure
thin walled veins. So, when high pressure blood is driven
directly into a vein, the thin walled vein will vibrate and make the
noise you hear." Then Uncle Doc said, "I'm going to send you to
a...." Where upon the young lady immediately interupted him and
said, "You're not sending me anywhere..."
With that,
Uncle Doc sat back in his chair, with his crinkly eyed, kindly
grin and said to me, "I got to do my first brain surgery!"
I have discovered
Uncle Doc's advice is true. If I listen to my owners long enough,
they instinctively know whats wrong with their friend and they will
tell me.
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